Refund policy
Refund & Return Policy
We want you to love what you ordered. If something isn't right, here's how we can help.
Damaged, defective or wrong items
If your order arrives damaged, defective, or you received the wrong item, contact us at hola@wshopofficiall.store within 14 days of delivery with your order number and clear photos. We will send a free replacement or issue a full refund. No need to return the item.
Returns
Due to the nature of cosmetic and skincare products, we cannot accept returns of opened or used items for hygiene reasons. Unopened items in original packaging may be returned within 14 days of delivery. The customer is responsible for return shipping costs. Once received and inspected, we will issue a refund to the original payment method within 5–10 business days.
Order cancellations
Orders can be cancelled within 12 hours of purchase. After that, the order is already in processing and cannot be cancelled.
Lost packages
If your package is confirmed lost by the carrier, we will resend it or refund you in full.
Non-refundable situations
- Items damaged due to misuse
- Delays caused by customs or the carrier
- Orders shipped to an incorrect address provided by the customer
- Allergic reactions (please check ingredients before purchasing)
Refund timing
Refunds are issued to the original payment method. Depending on your bank or PayPal, it may take 5–10 business days to appear.
Contact: hola@wshopofficiall.store